Why can’t I withdraw more than I deposited by card?
How do I deposit funds?
Is there a minimum deposit?
What payment methods are accepted?
I’ve made a wire transfer deposit. What should I do next?
I’ve made a deposit by credit or debit card. What should I do next?
Why is my deposit pending?
How do I withdraw funds within the app?
How long do withdrawals take?
How can I withdraw additional funds using an alternative method?
What should I do if my deposit method does not support refunds or withdrawals?
What is Free Margin and how does it affect the amount I can withdraw?
In some cases, withdrawals of funds deposited by credit or debit card are limited by the card issuer and cannot exceed the original amount deposited. Other card issuers or processors have a time limit to process refunds. In such cases, funds may be withdrawn by providing an alternative withdrawal method (for example, bank wire transfer).
Please note: Withdrawal approval may take longer than usual for these cases, and we may ask for proof that you own the alternative account.