Most frequently asked questions
Withdrawals made by Bank Wire Transfer usually take up to 5 business days to reach your account.
Withdrawals to credit/debit cards can sometimes take up to 15 business days to reach your account.
Withdrawals to credit and debit cards can be only for the amount deposited. Below are alternative methods for withdrawing additional funds that exceed the sum of the original credit/debit card.
In some cases, withdrawals of funds deposited by credit or debit card are limited by the card issuer, and cannot exceed the original amount deposited. Sums in excess of the original deposit may be withdrawn by providing an alternative withdrawal method (for example bank wire transfer or Neteller).
Simply login, and go to “Deposits/Withdrawals” located inside the drop-down menu in the right corner of your screen.
Select the preferred withdrawal method and enter the amount and any other account information that may be required.
All requests are processed within two business days of being submitted.
Fortrade has a strict policy that funds can only be returned in this case to a bank account in your name.
To enable for us to make such a payment we need a bank statement from your account dated in the past three months, this statement must clearly show:
For further assistance and information regarding any of our deposit methods, please contact us at [email protected].
Fortrade can refund deposits made via Credit Card however these are limited to the amount that was originally deposited and to a time limit of 18 months. In both cases, you must fill in the following form for a bank account in your name. We will also request a copy of a recent bank statement showing your full name address and account details.