Re-entering Fortrader as a logged in user
When you download Desktop Fortrader on your PC or Mac, the operating system you’re using will prompt you to open or save the software. If you have chosen to open the downloaded file or don’t remember where you saved it, please try any one of the following options.
Option 1: Check your browser’s downloads location
Check the location where the browser you’re using automatically saves downloaded files:
Internet Explorer (Windows): look for the file titled “FortraderSetup.exe” inside the following directory: C:\…[user name]\My Documents\Downloads.
Safari (Mac OS): click on the Safari icon in the top left of your screen and select Preferences (COMMAND). Safari’s Preferences window will then appear and show your default download location. Search the folder for the file titled “FortraderSetup.exe”.
Google Chrome: open Chrome and click on the wrench icon in the top right corner. Click on the “Downloads” option in the menu that appears, and then scroll down through the downloads screen to see the file titled “FortraderSetup.exe”.
Firefox: click on the Firefox button in the top left of your screen. Go to the “General” tab inside the options area, and then click on “Show all downloads” to see the location of your recently downloaded files. Search the folder for the file titled “FortraderSetup.exe”.
Option 2: Search your entire hard disk
Another way to find the software is to simply enter a search query for FortraderSetup.exe on your hard drive.
Option 3: Re-download Desktop Fortrader
If you’re still having trouble finding your downloaded file, we recommend that you try to download it again. Or if you prefer, go to our web-based trading platform, which can be accessed online from any internet browser, any including on mobile devices.
Still need help?