Deposits

Below you can find a list with the most common reasons for a failed deposit.

• Double check that the credit card information you have entered is correct. You may have written a wrong number which will prevent our system from recognizing your card correctly.
• Make sure your credit card has not expired. If this is the case, please try to use another credit card or contact your bank for additional assistance.
• Some credit cards have limits for the maximum sum that can be deposited in a single transaction. If this is the case, we recommend depositing a smaller amount.
• Try to deposit via a different payment method:
  • Using a different credit card (inside the trading platform).
  • Via NETELLER (inside the trading platform).
  Via Skrill (deposit to payments@fortrade.com).,
  Via Wire Transfer. Click here for details.
  Via Wire Transfer. Click here for details.

If you tried to make a  deposit using a tokenised credit card that includes only the last 4 digits of your credit card, please try to reinsert your full credit card details from the start.
For more information, and further assistance, please contact our Support Team at support@fortrade.com.

To ensure best handling of your wire transfer, please send a copy of the authorization for payment from your bank account to our Support Team at support@fortrade.com.

Funds sent by wire transfer will usually be credited to your account within seven (7) business days. For a more specific timeline, please contact your bank.

You should contact your bank directly as they can confirm if your funds have been received or not.

A “Pending Deposit” item listed on your account applies to a recent deposit you may have made and that has still not been approved. If you see this item, this means that: (a) those funds are on hold while we verify them; or (b) that your account (and/or identify) requires additional verification.

To resolve a pending deposit, you will need to make sure your account has been verified and approved.

If you haven’t already done so, please send us the following documents:

1. A copy of an ID card, both front and back (it can also be a copy of a passport, driver’s license or military card).
2. A copy of proof of address documentation: i.e., a utility bill (water, electricity, gas, cellular) or a bank balance sheet, *from the last 3 months*, with your current address visible.

Identification documents should be sent by email to: support@fortrade.com.

If your account is already verified please contact Fortrade Support for further assistance.

Fortrade has a strict policy that funds can only be returned in this case to a bank account in your name.

To enable for us to make such a payment we need a bank statement from your account dated in the past three months, this statement must clearly show:

• Your Full Name
• Your Full Address
• Your Full Bank details (Bank/Sort code and Account Number)

For further assistance and information regarding any of our deposit methods, please contact us at support@fortrade.com.