Most frequently asked questions
If you have made a direct deposit payment to Fortrade via Skrill, please be sure to email us a copy of your deposit receipt to [email protected] in order to fund and activate your Real Trading Account.
Below is a list of the most common reasons for a failed deposit.
If you tried to make a deposit using a tokenised credit card that includes only the last 4 digits of your credit card, please try to reinsert your full credit card details from the start.
For more information and further assistance, please contact our Support Team at [email protected].
To ensure the best handling of your wire transfer, please send a copy of the authorization for payment from your bank account to our Support Team at [email protected].
Funds sent by wire transfer will usually be credited to your account within seven (7) business days. For a more specific timeline, please contact your bank.
You should contact your bank directly as they can confirm if your funds have been received or not.
A “Pending Deposit” item listed on your account applies to a recent deposit you may have made and that has still not been approved. If you see this item, this means that: (a) those funds are on hold while we verify them; or (b) that your account (and/or identify) requires additional verification.