Deposits

  • Which payment options are available to deposit with?

    We accept a range of options including all major credit/debit cards, bank transfers, Neteller and Skrill.

    Account Verification Process
  • What is the minimum account value needed to place a trade?

    While we recommend a minimum initial deposit of €/$/£500 (depending on your base currency), it is possible to start trading with as little as €/$/£100.

    Account Verification Process
  • I’ve made a direct deposit via Skrill. What should I do next?

    If you have made a direct deposit payment to Fortrade via Skrill, please be sure to email us a copy of your deposit receipt to support@fortrade.com in order to fund and activate your Real Trading Account.

    Account Verification Process
  • I’ve made a direct deposit via Credit Card. What should I do next?

    If you have made a direct deposit payment to Fortrade via credit card, please be sure to email us a copy of your credit card to support@fortrade.com or to your account representative in order to fund and activate your Real Trading Account.

    We require copies of both the front and reverse of your card. For your security you can cover the Card Security Code (CSC) or Card Verification Value (CVV) on the reverse of the card.

    Account Verification Process
  • I’ve made a direct deposit via wire transfer. What should I do next?

    If you have made a direct deposit payment to Fortrade via wire transfer, please be sure to email us a copy of your wire transfer receipt to support@fortrade.com in order to fund and activate your Real Trading Account.

    Account Verification Process
  • How to fix a failed deposit?

    Below you can find a list with the most common reasons for a failed deposit.

    • Double check that the credit card information you have entered is correct. You may have written a wrong number which will prevent our system from recognizing your card correctly.
    • Make sure your credit card has not expired. If this is the case, please try to use another credit card or contact your bank for additional assistance.
    • Some credit cards have limits for the maximum sum that can be deposited in a single transaction. If this is the case, we recommend depositing a smaller amount.
    • Try to deposit via a different payment method:
      • Using a different credit card (inside the trading platform).
      • Via NETELLER (inside the trading platform).
      • Via Skrill (deposit to payments@fortrade.com).
      • Via Wire Transfer. Click here for details.

    If you tried to make a  deposit using a tokenised credit card that includes only the last 4 digits of your credit card, please try to reinsert your full credit card details from the start.

    For more information, and further assistance, please contact our Support Team at support@fortrade.com.

    Account Verification Process
  • Do I need to verify my wire transfer with Fortrade?

    To ensure best handling of your wire transfer, please send a copy of the authorization for payment from your bank account to our Support Team at support@fortrade.com.

    Account Verification Process
  • How long does it take for a wire transfer to be processed?

    Funds sent by wire transfer will usually be credited to your account within seven (7) business days. For a more specific timeline, please contact your bank.

    Account Verification Process
  • How can I find out if my wire transfer has failed?

    You should contact your bank directly as they can confirm if your funds have been received or not.

    Account Verification Process
  • Why is my deposit pending?

    A “Pending Deposit” item listed on your account applies to a recent deposit you may have made and that has still not been approved. If you see this item, this means that: (a) those funds are on hold while we verify them; or (b) that your account (and/or identify) requires additional verification.

    Account Verification Process
  • What should I do if my deposit is listed as pending?

    To resolve a pending deposit, you will need to make sure your account has been verified and approved.

    If you haven’t already done so, please send us the following documents:

    1. A copy of an ID card, both front and back (it can also be a copy of a passport, driver’s license or military card).
    2. A copy of proof of address documentation: i.e., a utility bill (water, electricity, gas, cellular) or a bank balance sheet, *from the last 3 months*, with your current address visible.

    Identification documents should be sent by email to: support@fortrade.com or by WhatsApp to: 44-7842786921.

    If your account is already verified please contact Fortrade Support for further assistance.

    Account Verification Process
  • What is the procedure for returning money if my deposit method does not accept refunds or withdrawals?

    Fortrade has a strict policy that funds can only be returned in this case to a bank account in your name.

     

    To enable for us to make such a payment we need a bank statement from your account dated in the past three months, this statement must clearly show:

    • Your Full Name
    • Your Full Address
    • Your Full Bank details (Bank/Sort code and Account Number)

     

    For further assistance and information regarding any of our deposit methods, please contact us at support@fortrade.com.

    Account Verification Process